PLease Tell Us what you really think


Big Blue is proud to provide water products and services to thousands of businesses from one end of New Zealand to the other. Every month we send out a survey to all of the customers who we serviced in the previous month. We have been running the program for a number of years now and have maintained a staggering 97%+ satisfaction rate with our customers – not bad for the humble water cooler and a testament to the hard work the Big Blue team put in to make sure our customers are satisfied.

When our customers take the time to give us feedback we listen and we act.  This approach has served Big Blue well during our 16+ year history so that we now enjoy feedback like the below – it doesn’t mean that there isn’t always room for improvement though!! If you ever feel you aren’t getting great service then please call us straight away and let us know, we’ll value the feedback and we’ll get things sorted for you right away.

Existing Customer? –
Tell us what you
really think!!

 

Existing Customer? –
Tell us what you
really think!!

 

Welcome to Big Blue –
what do you
think so far?

 

Welcome to Big Blue –
what do you
think so far?

 

We have just serviced your water cooler –
did we do a good job?

 

We have just serviced your water cooler –
did we do a good job?

 

Sorry to see you go –
can you
tell us why?

 

Sorry to see you go –
can you
tell us why?

 

NZ’s biggest
bank

 

 

“Big Blue implemented a centralised contract and conducted a nationwide rollout resulting in significant savings…the service and products supplied are notably superior to previous suppliers…Big Blue and their staff have been a pleasure to deal with and we are very happy with the service and management of the category….A highlight of the service to date has been Big Blue’s response to the recent earthquakes in Christchurch”

One of our largest
Telco’s

 

 

“From the time you were asked to price up the provisioning of the water coolers because the incumbent was too expensive and unresponsive in terms of service you and your team have stepped in and truly reminded us what it is like to receive a great service at a great price”

Nationwide Government organisation

 

 

“We have found that Big Blue is well managed and capable of meeting and exceeding our expectations”

Leading Tertiary Education Provider

 

 

“We are extremely pleased with the service and pricing from Big Blue, and value the longstanding relationship”