Market Leading Service is our daily aim
Just saying we provide great service is not enough. Everyone at Big Blue knows from day 1 that our service ethic is the key element that sets Big Blue apart in a competitive market. Thats why 97% of our Customers are very happy to recommend us!
At Big Blue, we make a big deal about ensuring that every part of our process gets tested and checked on a regular basis to make sure that the service we deliver to our customers is the very best we can provide to give you that “perfect” drink of water every time!
Our stylish coolers are serviced and maintained by experts (our service technicians regularly get tested on our Envirosafe Standard) and we deliver our water directly to your office so that everybody can enjoy a convenient, refreshing source of pure, clear water.
Our staff respect the needs and wants of every single customer and we all give 100% effort to see to it that customer expectations are met and surpassed. We are always looking for improvements and suggestions and value customer feedback – good or bad!!
Our expertise coupled with our customer focused attitude is what fuels our drive for perfection within our industry.
Who is Hydro?
In 2015 Big Blue launched Hydro – our mascot as an innovative measure to give our staff a focus. Hydro is the embodiment of everything that is good about Big Blue, he is the best of breed and a guy that works hard and always gives his best for our customers.
Hydro has RESPECT for his team mates, has INTEGRITY in every customer interaction, and wants Big Blue to be the NUMBER 1 water company in New Zealand.
Environmentally Responsible
Our philosophy is to be an environmentally responsible partner in the water cooler industry and provide our customers with quality products and unrivalled levels of service. Since inception Big Blue has always worked on our environmental footprint, with reusable water delivery being a very effective measure against one use plastic bottles.
Experienced team
Big Blue has been providing great products and services in New Zealand for over 26 years and has a management team that together have over 40 years experience in the bottled water and water cooler industry, both locally and internationally. We started in the late 90’s in Petone and grew to become a nationwide company based on hard work and making good on our customer promise.
A common saying in Big Blue is ‘its just a water cooler, but lets make ours the best water cooler’. We have been directly responsible for introducing a number of major innovations into the NZ water market including: Hygienic non-spill caps, 15 litre water bottles, and the hygiene guard that seals water cooler reservoirs.
Our Core Values
Respect
It’s about being part of a team.
Respect is about treating your teammates how you expect to be treated, it’s about working hard as a team and making sure you are always backing up your team, not pulling them down.
Same team. Same Direction. Same Goals. Everyone has a voice.
Integrity
It’s about acting as if you were in the customer’s shoes.
Integrity is about sense checking yourself, would you be happy if you were the customer?
We will always deliver on what we promise our customers, we set and hold ourselves to a very high set of standards.
Number One
Cause there’s no prizes for second place.
It’s about wanting to be the best in the industry.
It’s a value that sets the tone of our company, we want to win in a competitive market place and we aren’t ashamed of it.
Water Cooler FAQ's
We supply a range of coolers including:
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Bottled water coolers with options for water delivery or fill your own
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Mains-connected (plumbed-in) systems
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Hot & cold or ambient & cold options
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Floor-standing and benchtop models
- Underbench Systems including Underbench Chillers and Boiling and Chilled Water
Great question! Our long term average customer satisfaction is 97%, which is tested every month when we send out Monthly Servicing Survey with few questions, with the two most important being “Would you recommend Big Blue?” and “Are you happy you chose Big Blue?”.
We also have some wonderful google reviews from our customer which you can see on our website with the majority being 5 Stars (4.7 stars at time of writing!)
Big Blue provides key account services for some of the largest government and private organistions in New Zealand across alls type of industries and requirements including Health, Defence, Corrections, Education, Insurance, Professional Services, Dentists, Insurance and Banking as well as supporting thousands of SMB’s throughout New Zealand.
Simply contact us via our website or give us a call on 0800 244 258. We’ll assess your needs and recommend the right cooler type, then arrange installation—often within 5 business days. If you are with an existing supplier we make the transition process simple and easy.
Big Blue’s pricing is very competitive, and we tend to think we provide the best value as well. Our pricing is available on our website however please contact us by phone on 0800 244 258 or email us at enquiries@bigblue.co.nz or by completing a form on our website www.bigblue.co.nz so we can discuss your specific needs and tailor a solution that suits you.
Absolutely, we can cater to a wide range of events from large concert venues to a small gathering, just contact us via our website or call us on 0800 244 258 to discuss your needs.
Yes, Big Blue can provide services anywhere in New Zealand (except the Chatham Islands – sorry!!) we deliver, install and service throughout New Zealand, including Whangarei, Auckland, Wellington, Christchurch, Hamilton, Tauranga, New Plymouth, Rotorua, Taupo, Palmerston North, Masterton, Blanheim, Nelson, Dunedin, Queenstown, Invercargill, and all other regional areas.
Our Water Delivery footprint covers greater Auckland, Hamilton, Tauranga, Rotorua, Wellington, Kapiti Coast, Levin, Palmerston North, Masterton, Christchurch, and wider Canterbury Region including Rolleston and Rangiora.
Most of our customers are on a fortnighly schedule, however we tailor our delivery cycle on your consumption needs—weekly, fortnightly, or monthly. We’ll work with you to create a delivery schedule that keeps you fully stocked.
Thats fine, there are no minimum delivery requirements with our delivery service, if you don’t need any we wont deliver any, we will just take away any empty bottles you have.
We offer a wide range of options for businesses including:
- Rental Options where for one monthly fee you can rent a water cooler and the fee includes all scheduled servicing and maintenance
- Purchase Options for those that want to own their water cooler
- Service Only options for customers who already have a water cooler and would like it kept healthy and hygenic
Give us a call or complete a form on our website and one of our friendly team can take you through which option suits you.
Water Delivery Service FAQs
Water cooler delivery in New Zealand is effortless with Big Blue. Once your cooler is installed, we schedule regular, hassle-free bottled water deliveries—usually every fortnight. Our friendly drivers swap your empty bottles for fresh ones and make sure you have enough water until the next visit. You’re only charged for what’s delivered, and you can easily increase your order for events or peak summer demand. It’s a simple, subscription-based service fully supported by New Zealand’s largest water delivery footprint and our Envirosafe sanitisation standard, ensuring maximum hygiene at all times.
Big Blue currently offers bottled water delivery across many major regions in New Zealand, including the Auckland Region (Orewa to Te Kauwhata, including Waiuku, Pokeno, Drury, Tuakau, Helensville, Kumeu, Silverdale, Whangaparoa), Waikato (Hamilton, Cambridge, Ngaruawahia,Huntly, Te Awamutu), Bay of Plenty (Tauranga, Mt Maunganui, Te Puke, Rotorua), Wellington (including Lower Hutt, Upper Hutt, Porirua, Paraparaumu, Kapiti Coast, Levin, Palmerston North, Masterton, Carterton, Martinborough), and Greater Canterbury (Rangiora to Burnham, including Lyttleton and Rolleston). If you’re in these areas, we can provide you with regular, reliable water deliveries straight to your door, backed by our leading service reputation
Renting a water cooler from Big Blue means you get quick installation, regular bottle delivery to suit your needs, and scheduled servicing—all included in the rental fee. Our Envirosafe Water Sanitisation ensures your unit is the most hygienic available, and our “fix or replace” policy guarantees any issues are handled promptly without extra charges. You’ll always have fresh, safe, and great-tasting water for your workplace or site.
Absolutely. Big Blue sets the standard for bottled water hygiene in New Zealand. All our water coolers are maintained with a 25-step Envirosafe sanitisation process and regular servicing to ensure the freshest, safest drinking water. Our sealed bottles and rigorous hygiene standards (externally audited to meet MPI’s standards) mean you can trust the quality and cleanliness of every delivery—all supported by our 97% customer satisfaction rating.
Most Big Blue customers receive bottled water deliveries every fortnight, but we adjust schedules based on your actual usage. If you need more during busy periods—like in summer or for events—we’ll increase your supply, or you can move to a weekly schedule. Alternatively, if you use less, your deliveries can be reduced to monthly. Our flexible approach ensures you only pay for what you need, when you need it. All you need to do is call us on 0800 244 258 and have a chat!
With Big Blue, your monthly rental fee covers regular deliveries, scheduled servicing, and our Envirosafe hygiene standard. You only pay for the water delivered—no minimum delivery numbers and no hidden fees. For an accurate quote tailored to your location and usage, contact our team for a quick, obligation-free estimate. Enjoy our transparent pricing with no surprises.
Yes! Big Blue provides tailored water cooler and bottled water delivery solutions for all types of organisations from offices, schools, retail shops, building sites, through to hospitals, prisons, dentists, lawyers, mechanics – in fact any kind of organistion or workplace in NZ. Our business service includes installation, regular scheduled deliveries, and full support, ensuring staff and visitors have constant access to fresh, great-tasting water. Join thousands of New Zealand businesses who trust Big Blue for their hydration needs.
No need to be present. Big Blue’s friendly drivers will deliver your bottled water as scheduled—even if you’re not on-site. You can simply leave empty bottles out, and we’ll replace them with full ones. If you have special instructions, just leave a note for the driver—they’ll ensure your delivery goes smoothly every time. If our Delivery Driver doesn’t think its safe to leave he will make a note and we will give you a call.
Big Blue offers flexible rental agreements to suit your needs with no long lock-in periods. There’s no minimum delivery commitment—if you don’t need a delivery, you aren’t charged. Our transparent rental system allows you to scale up or down, making it simple for dynamic workplaces and changing hydration needs.